Reservations
When is the best time to schedule my ride?
Book online at least 1 hour before pickup. For a pickup within the next hour, email info@nycluxride.com or message us on WhatsApp.
What is your cancellation policy?
Cancellation terms are confirmed in writing with the reservation. To change or cancel, call +1 (646) 775-0556 or message on WhatsApp with your reference, and give as much notice as you can.
Do you offer hourly chauffeur service?
Yes. You can book any class by the hour, with a 3-hour minimum, for meetings, events, shopping or a day of stops anywhere in New York City. Each class has its own rate. See hourly rates.
Do you drive outside New York City?
Yes. A one-way trip to or from a New York City address is priced on the booking page by distance and time, unless it starts or ends at an airport. The flat airport rate is for New York City addresses. For long trips and other places, our dispatch team prices the trip.
Airport transportation
What does meet and greet include?
Your chauffeur waits inside the terminal with a name sign, helps with your bags and walks you to the car. Without meet and greet, your chauffeur meets you at the curb or the car service pickup area. Once you have your bags, they call or message you with the exact spot.
Is there an extra charge for meet and greet?
Yes. Meet and greet is an add-on to the fare, plus any airport parking.
What happens if my flight is delayed?
We track your flight and move the pickup if it lands early or late. The price stays the same. You get 45 minutes of free waiting after a domestic landing and 60 minutes after an international landing. The free waiting starts at touchdown.
Where will I meet my chauffeur at JFK?
At the curb or the car service pickup area for your terminal. We track your flight. Once you have your bags, your chauffeur calls or messages you with the exact spot. For now, car service pickups at Terminals 5 and 7 use a lot at the Howard Beach AirTrain station, a free AirTrain ride from the terminal. With meet and greet, your chauffeur waits inside near baggage claim with a name sign, for an extra charge, plus any airport parking.
Train transportation
What happens if my train is delayed?
Call us at +1 (646) 775-0556 as soon as you can. We'll move the pickup if a car is free.
Are there extra charges if my train is delayed?
Waiting charges can apply unless you tell us about the delay at least 2 hours before the pickup time.
Waiting time policy
Do you offer free waiting time for pickups?
Yes. You get 45 minutes of free waiting after a domestic landing, 60 minutes after an international landing, and 15 minutes at any other pickup.
Will I be charged if I exceed the waiting time?
Yes. After your free waiting ends, we charge for the extra time at a rate that depends on the vehicle. For flights, the free waiting starts at touchdown. For other pickups, it starts at the pickup time. If we can't reach the passenger after several tries, we may mark the booking as a no-show and charge it in full.
Fleet and amenities
How many passengers and bags fit in each class?
A Business SUV or Business Premium SUV takes up to 5 passengers with 3 large and 3 small bags. A First Class sedan takes up to 3 passengers with 2 large and 1 small bag. A Luxury Sprinter takes up to 12 passengers with 10 large and 2 small bags. We don't publish a bag figure for Sedan & Electric. Tell us your bags when you book.
Are child safety seats available?
Yes. Infant, toddler and booster seats are free. Tell us which one you need in the booking notes, and we'll fit it before the car leaves. Our car seat page covers airport pickups and hourly bookings.
Do children count as passengers?
Yes. Count children and infants as passengers when you book.
Which car fits a family of 6 or more?
Book a Luxury Sprinter. It seats up to 12, and airport transfers in a Sprinter have a flat rate. Our dispatch team prices Luxury Sprinter bookings by the hour.
Do your vehicles include Wi-Fi?
Yes. The executive fleet has free Wi-Fi and charging ports.
Is smoking allowed in your vehicles?
No. There's no smoking in any of our vehicles.
Pricing and payment
Are tolls and gratuity included in the rate?
Tolls are included on airport transfers: the price covers tolls and airport fees, NYC sales tax and the Black Car Fund. The gratuity for your chauffeur is optional and chosen when you book. On hourly bookings and trips priced by distance and time, tolls and parking are charged after the ride to the card saved at booking, each with an itemized receipt.
What are the airport rates?
Airport transfers to or from JFK, LaGuardia, Newark and Teterboro are one total price by vehicle class from any New York City address, with tolls, airport fees, NYC sales tax and the Black Car Fund included. Hourly bookings have a 3-hour minimum. All our rates are on the rates page.
Why do you ask for a card authorization?
It helps prevent fraud. Before your first ride, we may ask you to complete a card authorization on a Stripe payment page. We never ask for card numbers by phone, email, text or WhatsApp.
Do you offer corporate accounts?
Yes. Corporate accounts get monthly billing and priority scheduling. We may ask for a card authorization on the first booking.
More detail
Related pages
- Rates for every class Airport flat rates and hourly rates across all five vehicle classes.
- The whole fleet Passenger and luggage capacity for each vehicle, grouped by class.
- Card authorization Why we may ask for one before your first ride, and how it works.
- Schedule a chauffeur How booking works, and a form to send us your trip.
- Service areas Guides to the five boroughs, five neighborhoods and three airports.
- Contact Phone, email, WhatsApp and a message form.
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