How it works
What happens after you send the details
A person on our dispatch team answers every request.
- Send the tripBook online, call or message us on WhatsApp.
- We confirm in writingWe confirm the car, the chauffeur and the fare in writing.
- Pay on StripePay online when you book, or by a payment link we send you.
- On the dayWe track your flight and move the pickup if it lands early or late.
Before you book
Terms to know
Airport transfers are one total price with tolls, airport fees and taxes included, and the gratuity for your chauffeur is optional. On hourly bookings and trips priced by distance and time, tolls and parking are charged after the ride to the card saved at booking, each with an itemized receipt.
- Booking ahead
- Online at least 1 hour before pickup. Sooner by email or WhatsApp when a car is free.
- Free waiting
- 45 minutes after a domestic landing, 60 after an international landing, 15 at any other pickup.
- By the hour
- Any class, with a 3-hour minimum.
- First booking
- We may ask for a card authorization.
- Cancellation
- Cancellation terms are confirmed in writing with the reservation. To change or cancel, call +1 (646) 775-0556 or message on WhatsApp with your reference, and give as much notice as you can.
Use this form for a trip that needs a person to price it, like a multi-stop day or a Sprinter by the hour.
Send the details by email
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Speak to a person
We answer calls and messages 24 hours a day, every day.