NYC LUX RIDE
Privacy Policy
Last Updated: April 4, 2026
1. Scope
This Privacy Policy applies to NYC LUX RIDE's website and related mobile app experience at www.nycluxride.com. It explains how we collect, use, disclose, and protect personal information when you browse the site, submit ride details, and communicate through linked channels.
2. Information We Collect
When you use our Schedule flow, we collect ride-request details you enter, including pickup date and time, pickup and dropoff locations, number of travelers, number of children, number of bags, optional flight number, and optional special instructions.
We also collect communication information when you contact us by phone, SMS/iMessage, WhatsApp, email, or third-party booking links. Depending on what you provide, this can include your name, phone number, email address, and message content.
With your consent, we use Google Analytics to collect technical usage data such as IP address, browser/device information, page visits, referral source, and interaction events. We also store your cookie-consent preference in browser local storage to remember your choice.
3. How We Collect Information
Data is collected through form fields you complete, cookie/analytics tools, communications you initiate, and links that open third-party services such as WhatsApp, Moovs, social media, and map providers.
4. How We Use Information
We use personal information to provide and coordinate chauffeur services, respond to inquiries, confirm trip details, provide support, and improve site performance and user experience.
We may also use data to protect against abuse, enforce our terms, and comply with legal obligations.
5. Cookies and Tracking Technologies
We use essential technologies needed for basic site operation and optional analytics technologies. Non-essential analytics tracking loads only after you opt in via the cookie banner.
If you reject non-essential cookies, analytics tracking remains disabled. You can also manage cookies through your browser settings.
6. Third-Party Services and Policy Links
Our site links to and integrates third-party services that process data under their own terms and privacy policies. We recommend reviewing each provider's policy before sharing personal information.
7. Data Sharing
We do not sell personal information for money. We may share information with service providers and platforms needed to operate booking, messaging, analytics, communications, and business operations, as well as when required by law or to protect rights and safety.
8. Data Retention
We retain personal information only as long as reasonably necessary for customer service, trip coordination, legal compliance, dispute handling, and security. Cookie preference data remains in browser storage until removed or changed.
9. International Data Transfers
Third-party providers we use may process data in countries outside your location, including the United States. Data protection laws may differ across jurisdictions.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect information we control. No internet transmission or storage method is fully secure, so absolute security cannot be guaranteed.
11. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of personal data, and to request data portability. California residents may have rights to know, delete, correct, and opt out of certain processing as provided by law.
To make a privacy request, contact us at info@nycluxride.com. We may need to verify identity before fulfilling certain requests.
12. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes are posted on this page with a revised Last Updated date.
14. Contact
For privacy questions, contact us at info@nycluxride.com.